Política de reembolso

We hope that all of your items arrive safely & you are very happy with your choice of products.

Unfortunately in life sometimes we order things that may be damaged or faulty  when they arrive. Please let us know of any damaged or faulty items within 48 hours of receipt by dropping us an email on puremeltsspain@gmail.com. & we can discuss & arrange a replacement for you.

Fragrances are a very personal choice & unfortunately we cannot refund or exchange waxes which you don´t like. All of the waxes have a description on each fragrance to help you make the right choice & I have also put each fragrance into groups, for example fruity, spicy, fresh & clean etc.

I am more than happy to assist you in your choice of waxes to help you make the correct decision. I make all of the waxes myself using the highest quality fragrance oils & can hopefully point you in the right direction!!!

You can always contact us for any other  return questions at puremeltsspain@gmail.com.